Contact information
Thank you for visiting Velmont Club.
If you have a question before ordering or need help with an existing purchase, our customer support team is here to assist.
How to Reach Us
For product questions, order support, shipping concerns, or help with a return, contact us at:
Our support team can help with:
- General questions about Velmont Club products
- Order updates and tracking information
- Shipping, dispatch, and delivery questions
- Return or refund requests
- Orders that arrive damaged, defective, or incorrect
When contacting us about an order, please include your order number. If your request involves a damaged or incorrect item, attaching clear photos can help us review the issue more quickly.
You can also submit a return or refund request through our Refund Portal. The portal is optional, and you may always contact us directly by email at support@usevelmontclub.com.
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM CEST
Saturday: 10:00 AM – 4:00 PM CEST
Sunday: Closed
We normally aim to reply within one business day.
Effective date: July 25, 2026