Shipping policy

Velmont Club fulfils orders through a network of sourcing and logistics partners. Depending on stock availability and the route selected for your shipment, your order may be sent from the United States or from one of our international fulfilment locations.

Processing and Estimated Transit Times

Most orders are prepared for shipment within 1–5 business days. Once dispatched, estimated delivery generally takes 7–25 business days. Delivery timing may be affected by the destination, carrier performance, customs procedures, or other logistics conditions. Dates displayed at checkout are estimates and should not be considered guaranteed delivery dates.

Shipment Tracking

After your parcel has been accepted by the carrier, tracking details will be provided. Some international routes may show fewer tracking updates during the first part of transit, even while the package is still moving through the network.

Customs, Delays, and Address Accuracy

International shipments can sometimes be delayed by customs inspections, carrier disruptions, local delivery conditions, or incorrect address information submitted during checkout. These events are outside our direct control, but we will still assist whenever reasonably possible.

If a shipment is substantially delayed, does not arrive, or reaches you in damaged condition, contact support@usevelmontclub.com. We will review the available tracking information and, where appropriate under our Refund Policy, help trace the parcel, arrange a replacement, or process a refund.

Payment and Cardholder Rights

Contacting Velmont Club is often the fastest way to resolve a shipping concern, but doing so is not a condition of your legal or contractual rights. You continue to have any rights available under applicable law and your cardholder agreement, including the right to contact your bank or payment provider.

Effective date: July 25, 2026