Refund policy
Velmont Club wants every order to arrive in the condition and form expected. If you are unhappy with your purchase or experience an issue with your order, contact our support team and we will review the request and explain the available next steps.
1. Return Eligibility Window
You may request a return or refund within 30 days after delivery. Eligible products must be unused, remain in the condition in which they were received, and be returned with the original packaging.
2. Starting a Return or Refund Request
To open a request, contact us at support@usevelmontclub.com. Include your order number and a short description of why you are requesting a return or refund. Our team will review the request and provide authorization details and return instructions when applicable.
You may also begin the process through our Refund Portal: https://refundsportal.com/vellmontclub
- Once a return is approved, we will provide the return destination and applicable shipping instructions;
- The product must be sent back in accordance with those instructions;
- After the return is received and inspected, any approved refund will be processed.
3. Refund Timing and Payment Method
Approved refunds are issued back to the original payment method. After a returned item has been received and reviewed, we generally process the refund within 5–10 business days. Your bank, card issuer, or payment provider may require additional time before the credit appears on your account.
If the product arrives damaged, defective, or materially different from the item ordered, Velmont Club will cover the applicable return shipping cost and provide either a replacement or a full refund. For returns requested solely because you changed your mind, original shipping charges and return shipping costs may be non-refundable.
4. Lost, Delayed, or Damaged Shipments
Carrier delays and customs procedures can occasionally affect delivery timing. If your parcel is significantly delayed, appears to be missing, or arrives damaged, contact support@usevelmontclub.com. We will review the shipment and, when appropriate under this policy, assist with tracing, replacement, or refund options.
5. Your Payment Rights
Contacting Velmont Club first is often the simplest way to address an order issue, but you are not required to do so before exercising any rights available to you. You retain all rights provided under applicable law and your cardholder agreement, including the ability to contact your bank or card issuer regarding a transaction.
6. Contact Details
Email: support@usevelmontclub.com
Refund Portal: https://refundsportal.com/vellmontclub
Effective date: July 25, 2026